Frequently Asked Questions
The questions buyers actually ask before sending us a first part number. If yours is not here, email orderdesk@kkmsolutions.com or call (825) 454-5367 — the order desk is answered 24/7.
Why are there no prices on the website?
KKM Solutions is a quote-based distributor. We hold no shelf stock and source each order through whichever channel actually has the part, so the real price depends on quantity, source and lead time on the day you ask. Publishing a fixed number would mean publishing one that is frequently wrong. Send the part number and quantity and you get a real price back within 1 business day.
Do I need an account to get a quote?
No. There is no sign-up, no minimum order and no obligation. Guest quote requests are the normal path and always will be.
How fast will I hear back?
Written quotes come back within 1 business day, usually the same day. The phone line is answered 24/7, so a line-down call outside business hours reaches a person rather than a voicemail box. Mark the request urgent and it is worked ahead of routine restocking.
Are you an authorized distributor for the brands you list?
No, and we state that plainly rather than leaving it ambiguous. We are an independent distributor sourcing new, genuine parts through authorized channels and vetted surplus. The condition and source are disclosed on every quote. If your procurement policy requires authorized-channel-only supply, tell us and we will quote only on that basis or tell you we cannot meet it.
How do I know the parts are genuine and not counterfeit?
We buy only from suppliers we have a transaction history with and can trace, never from anonymous marketplace listings. Where a source cannot be verified we decline to quote rather than supplying something we cannot stand behind. Everything we supply carries a 1-year warranty against manufacturing defects, which is the commercial expression of that confidence.
Can you source parts that are obsolete or discontinued?
Frequently, yes — it is a large share of what we are asked for. Manufacturer end-of-life declarations run well ahead of the distribution channel actually emptying. Send the exact part number including any series or revision suffix, because those suffixes decide compatibility. If the original is genuinely gone we quote a verified equivalent and state exactly what differs about it.
What if I only have a broken part and no part number?
Send a photo of the part and its nameplate or rating plate to orderdesk@kkmsolutions.com, along with what the machine does. We identify the component against manufacturer data and confirm the exact replacement before quoting. We never guess a part number onto a quote.
Can you quote a whole parts list or bill of materials?
Yes, and it is the case the site is built for. Use the bulk RFQ page to upload or paste your BOM and one quote comes back covering every line, including part numbers not listed on this site. Mixed-brand lists are routine for us.
Do you offer Net-30 or payment terms?
Net-30 terms are available to approved commercial accounts, subject to standard trade-credit checks. While an application is being processed, orders can proceed on prepayment with no change to pricing or lead time. See the credit application page to start.
Where do you ship, and how is freight charged?
We ship worldwide — to your site, your warehouse, or a freight forwarder. Freight is quoted together with the part price, including any special handling for oversized items, so the delivered cost is known before you approve. There are no charges added after approval.
What is your warranty and return policy?
Parts are warranted against manufacturing defects for 1 year from delivery, or the manufacturer’s own warranty where it is longer. Returns need a return authorization from the order desk within 30 days of delivery; specially sourced, configured or non-cancellable items follow the restocking terms stated on your quote.
Can you make a part that no longer exists anywhere?
Sometimes. Where a component is genuinely unobtainable we can have it reverse-engineered and remanufactured through our contract-manufacturing network — send the failed part or a drawing. We do not own machine tools; we source and manage the work, and the quote says what the process and lead time will be.
Who do I contact, and when?
One order desk handles everything: orderdesk@kkmsolutions.com, or (825) 454-5367 answered 24/7. There is no call centre and no ticket queue — quote requests go to a parts specialist.